The LaFlair Feedback Resource ("LFR") Check-In

A platform that makes the valuable effort of collecting and exchanging meaningful, actionable

client experience feedback

as objective, fast, and comfortable as possible.



WHAT IT DOES

Despite the best of intentions, clients and their service providers aren’t always on the same page which means the client experience can be less than ideal and client engagement (i.e. satisfaction with their experience and actively referring their service provider to others) low.

The LFR Check-In is a platform that allows both clients and service providers to jointly or independently assess the degree to which services provided support high client engagement: a critical element for both service provider profitability and clients obtaining value for their legal spend.

Each LFR Check-In created:

  1. collects input from the invited person(s) (be they clients or providers of legal services or both) on the identified matter or relationship;
  2. analyses the extent to which services provided (or received) address client needs (even if only one side of the relationship had provided feedback);
  3. identifies opportunities for maintaining or improving the client experience;
  4. provides an objective basis for productive dialogue between client and provider; and
  5. adds to the data available for identifying trends and setting benchmarks.

SIMPLE TO USE

  • The tool is on-line, requires no installation or download
  • No fees to respond to an LFR Check-In
  • Takes about 5 min to click through and respond to an LFR Check-In (once your one-time user profile has been created)
  • You can choose to share your results with anyone at anytime

HOW IT WORKS

Click below to understand more about how the LFR Check-In tool works.

Step 1: Create an Account. You only do this once. There is no fee or payment information required to do this. The account information is used to link all LFR Check-Ins that you create and / or complete.

You can create an account by clicking on the LFR Check-In notification link that was e-mailed to you or by going directly to the tool itself lfr.laflair.ca.

Step 2: Complete a Check-In. Complete the LFR Check-In that you are taken to once you create your account.

If you aren't automatically taken directly to an LFR Check-In (or a list of your LFR Check-Ins), go to the Home page and click "Check-Ins Sent to Me" and select the LFR Check-In that you would like to complete.

Step 3: Review Results. Your results are immediately generated and displayed. If you would like, you can e-mail a PDF of your results to anyone you choose. Your results will automatically be available to the person that sent the LFR Check-In to you.

Step 1: Create an Account. You only do this once at "Get Started". There is no fee or payment information required to do this. The account information is used to link all LFR Check-Ins that you create and / or complete.

Step 2: Create an LFR Check-In. Click "Create a New LFR Check-In" on the Home page. You can create up to 5 separate LFR Check-Ins for you and /or others to complete at no cost.

Fill in the fields. You will need the e-mail address for each person that you would like input from. Currently, there is a maximum of 10 (including yourself) reviewers for any one matter / relationship.

PLEASE NOTE: You will automatically have access to the results and analysis generated by the responses from each person that you send the LFR Check-In to. You elect whether you want the invitees or LaFlair to see the specific analysis generated from the invitee's responses. Whatever you elect, invitees will have access to the raw responses they provided (with no analysis) and LaFlair will have access, on an anonymized basis, to the data generated.

Step 3: Send LFR Check-In. Once you click "Create and Send LFR Check-In" anyone you have selected as a recipient will automatically receive an e-mail with a link to the LFR Check-In. If they don't already have an account, they will be directed to create an account (no fee) before they can complete the LFR Check-In.

If you're also completing the LFR Check-In you'll be immediately directed to a screen for completing the LFR Check-In. You can close it and complete it later if you prefer.

Step 4: Review Results. As soon as you complete your review, your results are generated and displayed. If you would like, you can e-mail a PDF of your results to anyone you choose (they don't need an account to review the results).

You can also review the status and results of any of the LFR Check-Ins that you have created and asked others to complete by looking under "Check-Ins I Have Sent" on the Home page.

Step 1: Log In. You can click on the LFR Check-In notification link that was e-mailed to you or log in under the account you previously created with that e-mail address.

Step 2: Complete the LFR Check-In. Once you've logged in, if you aren't automatically taken directly to an LFR Check-In (or a list of your LFR Check-Ins), go to the Home page, click on "Check-Ins Sent to Me" and select the LFR Check-In that you would like to complete.

Step 3: Review Results. As soon as you complete the LFR Check-In your results are generated and displayed. If you would like, you can e-mail a PDF of your results to anyone you choose. Your results will automatically be available to the person that sent the LFR Check-In to you.

Step 1: Log In. You log in to the account you created.

Step 2: Create Check-In. Click "Create a New LFR Check-In" on the Home page. You can create up to 5 separate LFR Check-Ins for you and /or others to complete at no cost.

Fill in the fields. You will need the e-mail address for each person that you would like input from. Currently, there is a maximum of 10 (including yourself) reviewers for any one matter / relationship.

PLEASE NOTE: You will automatically have access to the results and analysis generated by the responses from each person that you send the LFR Check-In to. You elect whether you want the invitees or LaFlair to see the specific analysis generated from the invitee's responses. Whatever you elect, invitees will have access to the raw responses they provided (with no analysis) and LaFlair will have access, on an anonymized basis, to the data generated.

Step 3: Send LFR Check-In. Once you click "Create and Send LFR Check-In" anyone you have selected as a recipient will automatically receive an e-mail with a link to the LFR Check-In. If they don't already have an account, they will be directed to create one (no fee) before they can complete the LFR Check-In.

If you're also completing the LFR Check-In you'll be immediately directed to a screen for completing the LFR Check-In. You can close it and complete it later if you prefer.

Step 4: Review Results. As soon as you complete your review your results are generated and displayed. If you would like, you can e-mail a PDF of your results to anyone you choose (they don't need a profile to review them).

You can also review the status and results of any of the LFR Check-Ins that you asked others to complete by looking under "Check-Ins I Have Sent" on the Home page.